Join a leading global electrical manufacturing group with over 15,000 employees worldwide. The business are at the forefront of innovation, particularly within the automotive sector, and are seeking a dynamic leader to head their Customer Service Centre.
We are looking for an experienced and visionary leader to oversee our client's Customer Service Centre, specifically focused on our automotive business unit. This pivotal role is based at their global headquarters in the picturesque Upper Bavarian Foothills, reporting to the Head of Automotive Business Unit.
Key Responsibilities:
- Lead and manage the Customer Service Centre team, ensuring exceptional service delivery.
- Develop and implement effective sales & operations planning strategies.
- Oversee inside sales and pricing/offer strategies to drive business growth.
- Collaborate closely with field sales, product management, purchasing, SCM, and planning teams to ensure seamless operations.
- Foster a customer-centric culture and continuously improve service processes.
Qualifications:
- Leadership experience in a comparable role within the automotive industry.
- Proven track record in sales & operations planning, inside sales, and pricing/offer strategies.
- Strong interpersonal and communication skills.
- Ability to work collaboratively with cross-functional teams.
- Strategic thinker with a customer-focused mindset.
- Ability to communicate very effectively in both German and English.
Apply directly for a confidential discussion!
