Responsibilities:
Act as a bridge between SAO Planning and Taiwan commercial; identify and resolve supply capacity plans/issues.
Lead weekly S&OE meetings to sync sales, demand, and supply.
Review and update supply parameters quarterly.
Develop and achieve short- to middle-term inventory plans; perform root cause analysis and minimize SLOBs.
Customer and Consumer:
Improve Taiwan customer service levels; resolve internal and external issues impacting service levels.
Lead Taiwan Customer Service action plan; ensure stock availability and identify supply chain opportunities.
Coordinate resolution of customer service issues and non-conformances.
Maintain and report against key customer service metrics.
Warehouse and Distribution:
Manage market warehouse(s) in line with company policies; ensure standard procedures.
Oversee 3rd party W&D service provider performance; monitor inventory accuracy, goods receiving and dispatching, and compliance.
Prepare annual W&D budget; analyze variances and initiate corrective actions.
Lead contract reviews and 3rd party W&D service provider performance reviews.
Implement best practices related to warehousing, co-packing, transportation, and distribution improvement projects.
Implement and track local Cost Improvement Program (CIP).
SAP Subject Matter Expert:
Own SD model in SAP and manage IT issues related to customer service and W&D activities.
Process manual orders and ensure accurate and timely processing of automated customer orders (EDI System).
Train, supervise, and lead the customer service and W&D teams on IT and related areas.
Requirements:
Experience as a Supply Chain Assistant Manager/Supervisor in a consumer goods or commercial business.
Minimum 5 years in inventory control, customer service, and logistics leadership.
Proven capability in inventory management/optimization.
Familiarity with order to cash, warehouse, and distribution processes.
Continuous improvement mindset.
Ability to manage multiple projects and meet strict deadlines.
Knowledge of order/data entry, SAP, and EDI order management.
Familiarity with accounting processes and 3rd party logistics management skills.
Analytical and logical thinking for data and root cause analysis.
Proactive and business-oriented problem solver.
